Terms & Conditions

Last updated: [DATE]

These terms cover your use of kongiskong.com and bookings at KONG. By using the site or making a booking, you agree to them.

KONG is operated by [LEGAL COMPANY NAME], a company registered in England and Wales (company number [NUMBER]), with its registered office at [REGISTERED ADDRESS]. You can reach us at hello@kongiskong.com.

• Bookings are made through SevenRooms, which has its own terms as well as ours.
• Please arrive on time. We'll hold your table for [15] minutes, after which we may need to give it to other guests.
• Tables are booked for [2 hours] unless we tell you otherwise.
• If your plans change, please let us know as soon as you can by updating your booking or emailing us, so we can offer the table to someone else.
• [If applicable: Bookings of [NUMBER] or more guests are secured with a card. If you cancel with less than [48] hours' notice, or don't arrive, we may charge £[AMOUNT] per person. We'll always tell you about any charge when you book.]
• We welcome walk-ins whenever we have space.
• We may need to change or cancel a booking in circumstances outside our control. If we do, we'll get in touch as soon as we can and refund any deposit or charge in full.

• Our menus change with the seasons, so dishes and prices on the site may differ from those on the day.
• Please tell us about any allergies or dietary requirements when you book and again when you order. Information on the 14 major allergens is available from our team.
• Our kitchen handles all major allergens, so we can't guarantee any dish is completely free of them, even if one isn't listed as an ingredient.
• We serve alcohol only to guests aged 18 or over, and may ask for ID. We may refuse service to anyone who appears to be intoxicated.

• Prices are in pounds sterling and include VAT.
• [A discretionary service charge of [12.5]% is added to your bill. It's optional, and goes in full to our team.]
• [If applicable: We don't accept cash. / We accept cash and all major cards.]

• We aim to keep the site accurate and up to date, but things like opening hours, menus and prices can change. If something's important to your visit, please check with us.
• The site is provided as it is. We don't promise it will always be available or free from errors.
• Links to other websites, like our social channels and booking provider, are for your convenience. We aren't responsible for their content or how they use your information.

The KONG name, logo, photography, videos, design and text on this site belong to us or the people we license them from. You're welcome to share links to the site, but please don't copy or reuse our content for commercial purposes without asking us first.

Nothing in these terms limits our liability where it would be unlawful to, including for death or personal injury caused by our negligence, or for fraud. Otherwise, we aren't responsible for losses that weren't a foreseeable result of us breaking these terms, or for any business losses.

Our Privacy Policy explains how we use your personal information, including your booking details.

We may update these terms from time to time. The version on this page when you use the site or make a booking is the one that applies.

These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.