Privacy Policy

Last updated: [DATE]

This policy explains what personal information KONG collects when you visit kongiskong.com, book a table or get in touch, and how we use it.

KONG is operated by [LEGAL COMPANY NAME], a company registered in England and Wales (company number [NUMBER]), with its registered office at [REGISTERED ADDRESS]. Our restaurant is at 9–11 Folgate Street, London E1 6BX.

We are the data controller for the information described here. If you have any questions about this policy or your information, email us at hello@kongiskong.com.

When you book a table. Bookings are made through SevenRooms, our reservations provider. When you book, we receive the details you give, such as your name, email address, phone number, party size, the date and time of your visit, and any notes you add, like dietary requirements, allergies or a special occasion. If a booking needs a card to secure it, your card details are handled by SevenRooms and its payment provider. We never see or store them.

When you contact us. If you email or call us, we keep your message and contact details so we can reply.

When you browse the site. With your permission, we use analytics cookies to understand how people use the site, such as which pages are visited and how long for. We don't use them to identify you. See Cookies below.

When you visit the restaurant. [If applicable: we operate CCTV inside and outside the restaurant for security. Footage is kept for [NUMBER] days unless it's needed to look into an incident.]

• To manage your booking: confirming it, sending reminders, and getting in touch about changes. We do this to fulfil the booking you've asked for.
• To look after you on the day: including any dietary requirements or allergies you tell us about. Allergy information can count as health data, so we only use it to prepare your meal safely, with your consent.
• To reply to your messages: because you've asked us to.
• To improve the site: using analytics, only with your consent.
• To send you news and offers: only if you've opted in, for example when booking. You can unsubscribe at any time using the link in any email.
• To meet our legal obligations: for example keeping financial records, or helping with a legal claim.

We don't sell your information, and we don't use it for automated decision-making.

We only share your information with the services that help us run KONG, and only as much as they need:

• SevenRooms: reservations and guest management.
• Google: site analytics through Google Tag Manager and Google Analytics, only with your consent.
• Vercel: hosts the website.
• Sanity: holds the site's content. It doesn't hold your personal information.
• [EMAIL PROVIDER]: for our emails and any newsletter.

We may also share information if the law requires it, or to protect our rights, our staff or our guests.

Some of these services are based outside the UK, including in the US. Where your information is transferred abroad, it's protected by safeguards approved under UK data protection law, such as the UK International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework.

Cookies are small files a website saves on your device. We use:

• Essential cookies, which the site needs to work. These are always on.
• Analytics cookies, from Google, which tell us how the site is used. These are off until you agree to them through the cookie banner, and you can change your choice at any time from [the cookie settings link in the footer].

Some parts of the site load content from other services, which may see your IP address or set their own cookies:

• The booking window is provided by SevenRooms, under its own privacy policy.
• The map loads from OpenFreeMap, which receives your IP address to send the map images.
• Videos are streamed by Mux, with its viewer tracking switched off.
• Links to our social channels take you to Instagram and other platforms, which have their own policies.

• Booking details: [2 years] after your last visit, so we can recognise returning guests, unless you ask us to delete them sooner.
• Emails and enquiries: up to [2 years].
• Financial records: 6 years, as the law requires.
• Analytics data: [14 months], the period set in Google Analytics.

Under UK data protection law, you can ask us to:

• give you a copy of the information we hold about you
• correct anything that's wrong
• delete your information
• limit or object to how we use it
• move it to another service

Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email hello@kongiskong.com. We'll reply within one month.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.